Effective Date: August 27, 2026

Effective Date: August 27, 2026

These Terms & Conditions (“Terms”) apply to transportation services provided by PSL Black Car Services LLC (“PSL Black Car Services,” “we,” “our,” or “us”). By making a reservation, submitting payment, or using our transportation services, the customer agrees to these Terms.

1. Reservations

All reservations are subject to vehicle and chauffeur availability. A reservation is not considered fully secured until the required deposit or payment has been received and confirmation has been issued by PSL Black Car Services.

Customers are responsible for providing accurate pickup locations, destinations, dates, times, passenger counts, flight information, and contact information.

2. Deposits & Payments

A deposit may be required to secure a reservation.

All deposits are non-refundable.

The deposit is applied toward the total cost of the reservation. Any remaining balance must be paid by the due date stated on the reservation, invoice, or confirmation.

Failure to make the required payment by the deadline may result in cancellation of the reservation.

Additional charges incurred during service, including overtime, additional stops, waiting time, parking, tolls, cleaning, or damage charges, may be billed separately.

3. Cancellations & Refunds

All deposits are non-refundable, regardless of when a reservation is canceled.

For amounts paid above the deposit, cancellations made more than 24 hours before the scheduled pickup time may be eligible for a refund, excluding the non-refundable deposit.

Cancellations within 24 hours of the scheduled pickup time and no-shows may be charged up to the full reservation amount.

Special-event, limousine, motor coach, bus, and other contracted reservations may have separate cancellation requirements stated in the customer's reservation agreement.

4. Wait Time

Airport pickups include up to a 30-minute grace period after the applicable scheduled pickup/arrival time.

Standard non-airport pickups include a 15-minute grace period.

After the applicable grace period, additional waiting-time charges may apply.

5. Hourly & Overtime Service

Hourly reservations are based on the time period reserved.

If service extends beyond the reserved time, additional time may be charged at the applicable hourly or overtime rate.

Additional stops, itinerary changes, or extensions requested during service are subject to availability and may result in additional charges.

6. Vehicle Availability & Substitution

We make reasonable efforts to provide the vehicle selected or requested by the customer.

In the event of mechanical issues, emergencies, scheduling conflicts, safety concerns, or other circumstances outside our reasonable control, PSL Black Car Services may provide a comparable or upgraded vehicle when available.

Vehicle appearance, model year, features, and amenities may vary.

7. Passenger & Luggage Capacity

Customers must provide an accurate passenger and luggage count when booking.

For safety reasons, the number of passengers may not exceed the legal seating capacity of the assigned vehicle.

Excessive luggage or oversized items may require a larger or additional vehicle and may result in additional charges.

8. Smoking & Cleaning

Smoking and vaping are prohibited in all vehicles.

A cleaning fee may be charged for excessive spills, stains, food, bodily fluids, smoke odors, or other conditions requiring additional cleaning.

Smoking violations may result in a $200 cleaning fee.

9. Damage to Vehicles

Customers may be financially responsible for damage caused by themselves or members of their party beyond normal wear and tear.

This may include damage to seats, doors, windows, electronics, interior components, exterior components, or other vehicle property.

The customer responsible for the reservation may be billed for reasonable repair or replacement costs resulting from such damage.

10. Passenger Conduct & Safety

PSL Black Car Services reserves the right to refuse or terminate transportation when a passenger engages in threatening, abusive, illegal, destructive, or unsafe behavior.

Passengers must comply with applicable laws and reasonable safety instructions provided by the chauffeur.

Service terminated because of serious passenger misconduct may not be eligible for a refund.

11. Limousines, Buses & Special Events

Stretch limousines, buses, motor coaches, weddings, proms, group transportation, and other special-event reservations may have minimum booking requirements and additional terms.

Specific requirements shown on the customer's quote, invoice, confirmation, or service agreement will apply to that reservation.

12. Delays & Circumstances Beyond Our Control

PSL Black Car Services will make reasonable efforts to provide timely transportation but cannot guarantee arrival times when delays result from circumstances outside our reasonable control, including traffic, severe weather, road closures, accidents, flight disruptions, government actions, or other unforeseen events.

13. Lost or Forgotten Items

Passengers are responsible for their personal belongings.

We will make reasonable efforts to help locate items left in a vehicle, but PSL Black Car Services is not responsible for lost, stolen, or forgotten personal property to the extent permitted by applicable law.

Additional transportation or shipping costs associated with returning an item may be charged to the customer.

14. Pricing & Additional Charges

Prices are based on the information provided when the reservation is made.

Changes to the itinerary, service duration, pickup or destination, passenger requirements, vehicle requirements, or requested services may change the final price.

Applicable tolls, parking, waiting time, overtime, gratuity/service charges, fuel surcharges, or other disclosed fees may also apply.

15. Privacy

Customer information collected during the reservation process will be handled according to our Privacy Policy and applicable law.

16. Changes to These Terms

PSL Black Car Services may update these Terms from time to time. The Terms applicable to a reservation will be those provided or made available in connection with that reservation, subject to applicable law.

17. Contact Us

Questions regarding a reservation or these Terms may be directed to:

PSL Black Car Services LLC
Email: info@pslblackcar.com
Website: pslblackcar.com